PRIVACY POLICY AND PERSONAL DATA PROTECTION at Nort Vest Yunion OOD

(“Privacy Policy”)

“Nort Vest Yunion” OOD.(Nort Vest) espects the privacy of its customers and ensure the utmost protection of their personal data.

We protect your information by using all appropriate technical and organizational means at our disposal to prevent unauthorized access, unauthorized or malicious use, loss or premature deletion of information.

This Privacy Policy has been prepared and is based on the current Bulgarian and European legislation in the field of personal data protection.

The privacy policy applies to your personal information if you are a natural person or a representative of a Nort Vest client . It will explain to you what personal information we process, for what purposes we use it, and what your rights as a data subject are. This Privacy Policy is inextricably linked to the Nort Vest Terms of Service, but not part of them. It does not regulate rights and obligations, but aims to explain to users what personal data we process in connection with the provision of electronic communications services and goods (eg Internet, TV, etc.), why and how we process them, including when we need to disclose personal information to third parties. It also provides information about the rights users have in connection with the processing of personal data by Nort Vest .

This Privacy Policy may be amended or supplemented by changes in applicable law, at the initiative of the Nort Vest , of the consumer or of a competent authority (eg the Data Protection Commission).

All changes and additions to the Privacy Policy will only apply after the publication of its up-to-date content, accessible through our website: http://www.nwu.bg/ . It is recommended that users periodically check the most up-to-date version of this Privacy Policy on the Nort Vest Yunion website .

Who processes and is responsible for your personal data?

“Nort Vest Yunion” OOD. , company registered in the Commercial Register to the Registry Agency with ID 200714488 , with registered office:  Montana ,Square Zheravitsa, office Cinema 99 , which collect, process and store your personal data under of this Privacy Policy.

Nort Vest is also an administrator of personal data within the meaning of the Personal Data Protection Act (LPPD).

You can contact us at:
Montana, 3400
Jeravitsa Square, Cinema Office 99
e-mail: office@ nwu.bg

What is personal data?

Personal data within the meaning of Article 2, paragraph 1 of the Law on Personal Data Protection is any information relating to an individual who is identified or can be identified directly or indirectly by an identification number or by one or more specific features .

What data, for what purposes and on what legal basis are we processing

1. Depending on the specific objectives and reasons, Nort Vest processes the data below, either individually or in combination, with one another:

1.1. The data you provide necessary to identify and fulfill Nort Vest and User’s contractual obligations:

  • three names, personal identification number or foreigner’s personal number, address, telephone and / or e-mail address to contact you, or a contact person designated by you
  • three names, personal identification number, address and other details of your proxy listed in the document that authorized him to represent you to Nort Vest.
  • customer number, code or other identifier created by Nort Vest to identify subscribers / users;
  • shipping address;
  • data from your access account on our nwu.bg website – username, request / order history;
  • information you provide to us when you voluntarily participate in our surveys or other feedback you provide to us regarding services used or preferences for the services we provide.

1.2. Data generated and generated by Nort Vest in the service delivery process:

  • service number, customer number, detailed reports on monthly invoices / invoices and the amount of obligations contained therein;
  • data required for the preparation of subscriber bills and / or invoices, as well as to prove their authenticity – type of service used, total number of units charged for the respective period of preparation of periodic bills; value of the services used; information about your chosen payment method, payments made and payments due; information on changes in the use of services, restrictions and reimbursement of services;
  • voice recording of calls made to and from our contact centers in connection with claiming defects, receiving / providing information and assistance with the service used, aimed at improving service;
  • data on end electronic communications device used, type of device, operating system used, IP address;
  • video recording on a visit to the outlets and / or the central office of the Nort Vest, which was made with security surveillance video equipment and to provide unhindered visitor service by Nort Vest employees;
  • IP address when you visit our website;
  • information on the type and content of the contractual relationship, as well as any other information related to the contractual relationship, including call records made from and to our contact centers, e-mail, letters, information about your troubleshooting requests, complaints , requests, complaints and other feedback we receive from you.

2. Purpose and legal basis for the processing of personal data:

2.1. Data processing necessary for the conclusion and / or performance of a contract for the provision of electronic communications services and / or purchase of a terminal device.

Nort Vest processes your data for the following purposes:

  • Identifying a customer at:

– concluding a new or modifying an existing contract for electronic communications services;

– conclusion of a contract for the purchase of a terminal device;

– fulfillment of requests for information on consumption;

– explanations for the services used, payment of bills and addressing a complaint / complaint. The identification of a customer is carried out through all commercial and communication channels – retail outlets, online platform, outlets and telephone operators of contact centers, electronic contact form;

  • Updating your personal data or information about your purchases and / or services used upon your request for correction / modification of data / services;
  • Checking the volume and type of customer consumption at your request / complaint / dispute or in order to protect you from atypical traffic (fraud and abuse of third parties); services included; invoice value. Explanation of invoices / monthly fees and providing references for used and terminated services;
  • Service and response to customer complaints, inquiries, complaints; Adjustments to amounts due where warranted;
  • Technical assistance to create an account (s) and recover a forgotten password to access our website, recover a forgotten password. Restoring access to various Nort Vest-owned applications
  • Technical support and troubleshooting and any technical problems – on site and through remote access to the equipment to use the service. Reimbursement of services stopped due to non-payment;
  • Payment of bills, rescheduling, forgiveness, deferred payments;
  • Checking the technical feasibility of providing a service;
  • Warranty and servicing of devices;
  • Performing processing from data processing – assignment, reporting, acceptance, payment.

2.2. In pursuance of its legal obligations, Nort Vest processes your information for the following purposes:

  • Provision of information about the User and purchases and / or services made by him on request / request / verification by a competent authority;
  • Issuing of invoices, preparation of a detailed report on the consumption of services;
  • To carry out tax and social security control by the relevant competent authorities.

2.3 . Nort Vest Yunion also processes your information for the following legitimate (legitimate) interests:

  • Processing your Invoice / Invoice data for other purposes, compatible with the original purpose for which it was collected and providing both a reliable analysis of our products and services and an assessment of their usefulness for consumer demand.
  • Preparation and storage of statistical information and reports in aggregate form – Norte Vest performs the aforementioned analysis in order to develop and improve its product range of services and to improve customer service.

Processing of special categories of personal data

Nort Vest Yunion does not process personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs or membership in trade Yunion organizations, as well as genetic data, biometric information for the sole purpose of identifying an individual, health or data the sexual life or sexual orientation of the individual.

The Governor of Nort Vest Yunion shall prohibit all contractors or his partners from performing the processing referred to in the preceding paragraph.

The above provision may not apply if one of the following conditions is met:

  • the data subject has given his explicit consent to the processing of such personal data for one or more specific purposes, except where EU law, the applicable law of the Republic of Bulgaria or the law of a Member State provides that the said prohibition cannot be lifted by the data subject;
  • processing is necessary in order to protect the vital interests of the data subject or of another natural person when the data subject is physically or legally incapable of giving his or her consent;
  • processing is necessary to establish, enforce or defend legal claims, or whenever the courts are acting in a judicial capacity;

Categories of third parties who access and process your personal information:

  1. Personal data processors who, on a contract with Nort Vest, process your personal data on our behalf or who have direct / indirect access to your personal data:
  2. Banks servicing payments made by you;
  3. Persons providing services for organizing, storing, indexing and destroying archives on paper and / or electronic media;
  4. Persons who, on the assignment of Nort Vest Yunion, maintain equipment and software used to process your personal data;
  5. Persons providing services as a contact center to provide technical assistance;
  6. Persons performing activities for installation and / or maintenance of the service address;
  7. Security companies licensed to carry out private security work processing videos from Nort Vest Yunion sites and / or maintaining other registries in the process of securing admission to the same sites.
  • Other personal data controllers to whom Nort Vest Junino provides your personal data that process your data on your own behalf and on your own behalf:
  • Competent authorities empowered by regulation to request information from Nort Vest Yunion, including personal data such as a Bulgarian or foreign court, various supervisory / regulatory authorities – Consumer Commission, Commission for the regulation of communications, bodies with powers for the protection of national security and public order;
  • Other providers of electronic communications services providing Internet connectivity, IP addresses and processing of traffic data;

How long your personal data is stored

The length of time your personal data is stored depends on the processing purposes for which it was collected:

  • Personal data processed for the purpose of concluding / amending and executing a contract for the provision of electronic communications services and / or terminal equipment shall be stored for the duration of the contract and until the final settlement of all financial relations between the parties;
  • Personal data processed for the purpose of issuing accounting / financial documents for exercising tax and social security controls, such as, but not limited to, invoices, debit, credit notices, acceptance protocols, contracts for the provision and / or sale of devices, they shall be stored for at least 5 years after the expiry of the limitation period, unless the applicable legislation provides for a longer period;
  • Traffic data processed by virtue of the Electronic Communications Act for the purposes of national security and for the prevention, detection and investigation of serious crimes, as well as for the conduct of search and rescue operations, shall be retained by Nort Vest for a period of 6 months. . Nort Vest may store some of your personal information, including traffic data, and for a longer period of time until the expiration of the relevant limitation period, to protect against any claims by customers in connection with the execution / termination of a contract to purchase goods and / or provide services, as well as for a longer period of time in the event of a legal dispute concerning the matter set out before its final decision by a court / arbitration decision.
  • Voice recording – telephone calls – 1 year after the interview;
  • Picture (Video) – up to 30 days after recording;

What are your rights with regard to the processing of your personal data by Nort Vest Yunion?

As our client and in relation to your personal data you have the following rights:

  • Access your personal data and information of the kind we have included in this Privacy Policy with respect to the data in question. You may ask the Nort Vest Yunion for information on whether and for what purposes we process your personal data in a written application;
  • Require that your personal data be deleted, corrected or blocked when it is inaccurate or should be supplemented, or the processing thereof does not meet the requirements of the LPPD;
  • To object to the Nort Vest Yunion at any time against the processing of your personal data when there is a legitimate reason to do so;
  • Right to complain to a supervisory authority.

Data Protection Officer

Nort Vest Yunion appoints a Data Protection Officer and publishes contact information on his website – www . nwu.bg . As data subjects, you can approach the Data Protection Officer for any questions regarding the processing of your personal data and the exercise of your rights under the applicable law.

Can you refuse to provide personal information to the Nort Vest Yunion and what are the consequences of that?

In order to contract with us and provide you with the services requested, Nort Vest Yunion is required by law to receive certain information. The processing of this data is required to fulfill the purposes of providing devices and services, to pay for them, to fulfill your service requests, and in order to fulfill our statutory obligations. Without this information we would not be able to provide the relevant services. If you do not provide us with your identification information, we could not conclude a product and / or service agreement with you.

Failure to provide the following information prevents Nort Vest from entering into a device / service agreement with you:

  • three names, personal identification number or foreigner’s personal number, address, telephone and / or e-mail address to contact you, or a contact person designated by you
  • three names, personal identification number, address and other details of your proxy listed in the document authorizing him to represent you to Nort Vest Yunion
  • data from your nwu.bg access account – username, request / order history;
  • service installation address.

Cookie policy

  1. Cookies – For the sake of efficiency, the site’s online platform uses cookies. What are cookies and why are they used? Cookies are small text files for temporarily storing information about a user’s actions, preferences, or other activity while visiting a website. They are stored on the user’s computer or mobile device for a certain period of time, depending on their type. Cookies help make the website easier to use as it saves users the need to enter their preferences each time they visit the site or move from one page to another. Cookies allow the website to function smoothly, monitor irregularities and identify opportunities to optimize the way it provides information and communicates with users.
  2. Disable cookies – As a user, you have the ability to control the cookies used, delete the cookies stored on your device, and disable the use of cookies in advance. De

Links

A site or mobile app may include links to other websites that are beyond our control. We cannot be held responsible for protecting your personal information or the content of these websites, but we provide links to them to help you find more information on specific topics.

This Privacy Policy is approved by virtue of Art. 24 (2) of Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of individuals with regard to the processing of personal data and on the free movement of such data.